Privacy policy
The short version: we use your document only to convert it, delete it within 1 hour, never ask who you are, and only use analytics cookies with your consent where the law requires it.
Last updated
Who we are
Pages File Opener (pagesfileopener.com) is run by the operator of pagesfileopener.com, based in India. For anything about privacy, emailsupport@pagesfileopener.com. In this policy, “we” and “us” mean the operator of this website.
The documents you upload
When you convert a file, we process:
- the .pages document you upload;
- the files we create from it: a PDF, a preview image of each page and, if you ask for it, a Word (.docx) file;
- the document’s file name, so your downloads can be named after it.
We use these only to convert your document and let you download the results. We don’t read your documents, share them with anyone other than the service providers listed below, use them to train any AI system, or keep copies.
Deletion. All of these files are deleted automatically within 1 hour of upload. Your original upload is deleted earlier, as soon as the Word version has been made. A file we can’t convert, for example because it is password-protected or damaged, is deleted immediately. You can delete everything at once with the “Delete my files now” button. Download links stop working when the files are deleted, and deleted files cannot be recovered.
Each conversion gets a long random link that can’t be guessed. Anyone you give that link to can download the files until they are deleted.
Technical data
- IP address and request details. Like every website, our hosting provider Cloudflare receives your IP address and details such as your browser type when you visit, in order to deliver the site and protect it from attacks. We use your IP address only as a counter to limit how many uploads can be made from one connection per minute; we don’t store it ourselves.
- Service logs. Our server records technical events, such as a conversion’s random ID, file size, page count and any error code, so we can find and fix problems. These logs never contain file names or document contents. They are kept by Cloudflare for a few days and then deleted.
Analytics and cookies
The converter itself doesn’t use cookies. We use Google Analytics to understand how many people use the site and which pages help them. It collects information such as the pages you view, your device and browser type, your approximate location (country or city) and simple tool events such as “conversion finished (3 pages)”, “conversion failed (damaged file)” or “PDF downloaded”. These events never include file names or document contents. It sets cookies (named _ga and _ga_…) to recognise repeat visits.
- If you are in the European Economic Area, the United Kingdom or Switzerland, Google Analytics only runs if you accept it in the cookie banner. If you decline, no analytics cookies are set.
- Elsewhere, analytics are on by default. You can turn them off at any time.
You can change your choice at any time with Cookie settings at the bottom of every page. Your choice is saved in your own browser, not on our servers. We don’t use Google Analytics for advertising, and analytics data is kept for 2 months.
If you email us
If you contact support@pagesfileopener.com, we receive your email address and whatever you write, and use them only to reply. We keep the conversation for as long as needed to deal with your request, and delete it within 12 months after that.
Service providers
We use these companies to run the site. They process data only on our instructions and for these purposes:
| Provider | What for | Data |
|---|---|---|
| Cloudflare, Inc. | Hosting, file storage, security | Uploaded and converted files (up to 1 hour), IP address, request details, service logs |
| Render Services, Inc. | The server that converts documents | Uploaded documents, only while being converted |
| Analytics (see above) | Usage data and cookies, only as described above | |
| Our email provider | The support mailbox | Emails you send us |
These providers may process data in countries other than yours, including the United States and India. Where the law requires it, such transfers are protected by safeguards such as the European Commission’s Standard Contractual Clauses.
Legal bases (EEA and UK)
- Converting your document: to provide the service you asked for (performance of a contract).
- Security, abuse prevention and service logs: our legitimate interest in keeping the service safe and working.
- Analytics in the EEA, UK and Switzerland: your consent, which you can withdraw at any time.
- Replying to emails: our legitimate interest in answering you, or steps you asked us to take.
Your rights
Depending on where you live, including under the GDPR, the UK GDPR, California law and India’s Digital Personal Data Protection Act, you may have the right to access, correct or delete your personal data, to object to or restrict how it is used, to receive a copy of it, and to withdraw consent. To use any of these rights, email support@pagesfileopener.com. Because we delete documents within 1 hour and don’t ask who you are, we usually hold nothing that we could link back to you.
If you are in the EEA or UK, you can also complain to your local data protection authority (in the UK, the Information Commissioner’s Office).
We don’t sell your personal information or share it for targeted advertising.
Security
The site is only available over encrypted HTTPS connections. Files are stored with Cloudflare, which encrypts stored data, behind unguessable links, and are deleted automatically. No system is perfectly secure, so please don’t upload documents you would not be comfortable sending by email.
Children
This site is not aimed at children under 13, and we don’t knowingly collect personal data from them.
Changes to this policy
If we change how we handle data, we’ll update this page and the “Last updated” date above.